Refunds, replacements and store credit

Returns

Items cannot be sent back. If something goes wrong with your order, we make it right with a reship, store credit, or another solution we work out with you through customer service.

Damaged or lost orders

If your order arrives damaged, or is lost in transit, we send a full replacement of the affected items.

Refunds

Refunds are issued as store credit, which you can apply to a future order.

How to request a replacement or a refund

Write to us through the contact page with your order number and a short description of the problem. Photos of a damaged package or vial help us resolve it faster.

Products are sold for laboratory research use only.